Mystery Shopping Providers Association

What is the MSPA?

The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. With over 150 member companies worldwide, our diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services. Our member companies work with their clients to establish mechanisms to measure and improve levels of service.

MSPA North America

MSPA North America Launches Its MSPA^® Gold Certification DVD
Following an intensive two-year effort, MSPA North America has launched the DVD version of its popular MSPA^® Gold Certification Program, which until now has been available only in the form of a full-day workshop. Click here for details.

CONSUMER WARNING
Click here to learn about a scam involving cashier's checks, supposedly for mystery shopping.

MSPA Asia/Pacific

MSPA–Asia Pacific Fourth Conference
Kuala Lumpur, Malaysia
12-14 November, 2008
The Fourth Annual MSPA-AP Conference will be held in KUALA LUMPUR, MALAYSIA November 12-14, 2008. This exceptional event will take place in a country that has a fast-growing economy and a great history. Watch this space for more details including hotel, program content, and accommodations!

MSPA Europe

MSPA Europe conference Berlin, Germany -21-23 May 2008

Berlin is the capital city of Germany. It is located in eastern Germany. With a population of 3.4 million in its city limits, Berlin is the country’s largest city in area and population, and the second most populous city in the European Union. Details about the program will be posted here as they become available. Mark your diary with MSPA BERLIN for May 21-23 2008. We hope to see you all in Berlin, Germany MSPA Europe Board
more info...

MSPA South America

MSPA has attempted to determine the level of support for forming an MSPA Region in South America. To date, an insufficient number of companies have stepped forward to join MSPA and support formation of a South American Region. If your company is interested, please let us know by sending an email to this email address, with your name, company name, and email address. We will notify you of future efforts to form a Region.