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American Express Survey Reinforces Value of Mystery Shopping

 

The results of a survey released on May 3, 2011 by American Express clearly bode well for companies that conduct mystery shopping programs and act on them.  The study quantifies the business benefits of good service and penalties for poor service, giving evidence in support of the value of mystery shopping programs. 

 


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FOR SHOPPERS

Stick with MSPA Companies to Avoid Scammers

Scammers pretending to be MSPA or member companies seek shopper details by email or telephone. Read on to learn how to avoid being scammed and how to engage with legitimate mystery shopping companies.

 


 

Mystery Shopping Providers Association North America BBB Business Review
 
LATEST NEWS

Bamboozled: 'Tis the season ... for mystery shopper scams right here in New Jersey

We could all use a little extra cash in our pockets during the holiday season. And that's what scammers are banking on. Bamboozled has received quite a few emails from readers across the country about mystery shopper scams. We want to make sure you're prepared if you're targeted — especially because one alleged scammer is using a North Bergen address.


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Capitalizing on Speed and Service

Mystery Shopping is still a necessity for Quick Serve Restaurant (QSR) businesses that want to increase their sales and provide an excellent customer experience. MSPA business members and independent contractors bring the customer experience full circle in a way that enables QSR business owners to capitalize on the small amount of time spent with customers.


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Increasing Retail Sales with Mystery Shopping

Mystery Shopping is still a necessity for retail businesses that want to increase their sales and provide an excellent customer experience. MSPA members and shoppers bring the customer experience full circle in a way retail business owners can use.


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