Event Information
We Held a GREAT 2009 Annual Conference in Las Vegas!
Jim Gilmore, a hugely popular speaker on the "experience economy" and author of books addressing how the customer experience is a key element of business success, was the closing speaker for the 2009 MSPA North America Annual Conference...and he was a HUGE hit! Many members expressed delight in hearing Gilmore's presentation and suggested that he be brought back to MSPA in some capacity. It wasn't just the closing session that received rave reviews...the by-invitation-only session with Al Bates, President of Profit Planning Group, was awarded equal accolades for revealing how members can use their own confidential profitability reports to dramatically boost profits. Many other sessions were given high marks for the applicability of their practical information to members' day-to-day challenges.
The Thursday night mixer with shoppers, who were holding their own event earlier in the same week, also was given rave reviews. The winners of the Shopper of the Year and the Rookie Shopper of the Year awards were named during the event. The Shopper of the Year, Debra Buggie of Charlotte, NC, was present and gaven a short but heartfelt speech to the attendees. The Rookie Shopper of the Year was Kristin Vowell of San Antonio, TX.
Long time members and dedicated volunteers to MSPA were acknowledged during the Friday luncheon, as were members of the 2010 Board of Directors. Elaine Buxton was sworn in as President (effective January 1), along with Lynn Saladini (Vice President), Ron Welty (Secretary), Carl Phillips (Treasurer), Judi Hess (Immediate Past President), and New Directors Ann Jennings, Doug Rector, and Daniel Chalier). Outgoing Board members also were recognized, including Susan Seiler, Lise D'Andrea, and Christopher Warzynski.
In addition to a terrific program, we had an outstanding lineup of exhibitors and sponsors! We are grateful for the generous support given to the Conference by:
Sponsors:
Platinum (Welcoming Reception)
PROPHET
Gold Thursday Luncheon
Shopmetrics, Inc.
Silver Thursday morning Refreshment Break
Coast to Coast Schedulinghttp://www.ctcss.com/
Contributors
Ellis Partners in Mystery Shopping
Game Film Consultants
NW Loss Prevention Consultants
Exhibitors:
PROPHET
ClientSmart Mystery Shopping Software
Coast to Coast Scheduling
Global Media Connections
HS Brands
JobSlinger
KSS International, Inc.
SASSIE
Shopmetrics, Inc.
Wordsmith Pros
