Recent Press Release

Dealing with Fake Check Scams (12/01/2009)

It's truly unfortunate that there are people who have absolutely no scruples; if they can get their hands on somebody else's money, they will. And if getting somebody else's money means hurting you, they don't care. During an economic recession, especially during the holidays, scammers are especially brutal in their activities that damage other people and businesses financially.



Because mystery shopping is an attractive ...more

The Value of Mystery Shopping

Mystery Shopping enables managers and executives to measure how closely their customers' experiences reflect what the company expects them to experience. Customers who have a positive experience that reinforces the company's message and conveys to the customer the company's appreciation are happy customers.

MSPA Member companies use highly qualified shoppers to ensure that they accurately record all relevant aspects of their experience. The information provided through mystery shopping allows businesses to precisely adjust operations to maximize the customer experience.

Upcoming Conference

MSPA North America 2009 Conference
Is Chicago, Illinois
September-October 2010

The 2009 Annual Conference is behind us and now we're looking ahead to Chicago in 2010. While we haven't selected the hotel yet, we plan to be in downtown Chicago, right in the heart of the excitement of the city!

event info...

Featured Article

Dealing with Fake Check Scams

It's truly unfortunate that there are people who have absolutely no scruples; if they can get their hands on somebody else's money, they will. And if getting somebody else's money means hurting you, they don't care. During an economic recession, especially during the holidays, scammers are especially brutal in their activities that damage other people and businesses financially.



Because mystery shopping is an attractive ...more