This page is for companies seeking mystery shopping services.
If you are a shopper seeking mystery shopping companies, please DO NOT use this page. Instead, go to the Shoppers area of this web site.
Are you looking for an ethical company to perform market research for you? Would you like to develop an incentive-based shopping program to boost your level of customer service? Are you interested in learning more about what your competitors are selling? Perhaps you've been wanting to learn more about your customer's buying preferences in order to better meet their needs?
You've come to the right place. MSPA-NA is an association of companies who specialize in customer experience metrics including mystery shopping, market research and merchandising, training, private investigation, and more. Formed with the goal of improving and stimulating the acceptance, performance, reputation and use of mystery shopping, MSPA members have evolved and offer a greater array of services to their clients and agree to uphold the highest standards of ethical, business and professional conduct in their work.