Facebook   Twitter




Welcome! MSPA North America has built what we believe to be one of the most comprehensive resources available to help individuals learn about mystery shopping and to get access to mystery shopping opportunities.
MSPA-NA University Regional Training Conferences (Video Shopping-I and Video Shopping-II)
While these educational modules will continue to be offered at MSPA-NA ShopperFest as part of the MSPA-NA University curriculum, we will also be bringing the popular courses to a select group of cities across the country throughout 2015.

Course Descriptions: More industries and MSP companies are requesting and embracing hidden video shopping. There are logistics and legalities to be aware of to both protect your own interests and to help you provide the best possible video shop results that you can, and thereby earn you more work at some of the industry’s highest pay rates.

MSPA-NA Video Shopping-I covers the basic tenants of conducting hidden video mystery shops, particularly in the industries of new homes, multi-family (apartment) homes, automotive and education. You’ll learn about client expectations, camera positioning, common errors and the laws surrounding the recording and use of hidden video. Passage of a written exam is required to become certified in Video Shopping-I.

MSPA-NA Video Shopping-II is a practical hands-on lab in which students role play and experiment with hidden video equipment in order to master the use of, and receive feedback on, their demonstrated handling of the equipment. Students must submit a sample video shop in order to become MSPA-NA Video Shopping-II certified. Students are encouraged to bring their own equipment if they have it, but it is not a requirement of the courses.

MSPA-NA video certifications are the only industry certifications recognized officially by MSPA-NA and listed in the MSPA-NA Shopper Database.

The first courses will be in Sacramento, California on Saturday, April 25, 2015

8:00 am – 12:00 pm

Hampton Inn & Suites West Sacramento
800 Stillwater Road
West Sacramento, California, 95605

Click here for hotel information

$100 for members
$125 for non-members (price includes a one year membership)

Registration is for both classes. There is no single class option.

There are only 30 spots available! Join us in Sacramento and register now!

We look forward to providing the best industry education to all of our members and hope to see you soon!

Remaining site locations and dates will be announced shortly.

Interested in mystery shopping?  If you are brand new to mystery shopping, you are in the right place.  Below, we have linked information to inform you of legitimate mystery shopping practices.  The MSPA offers shopper certification to improve your abilities as a mystery shopper however, certification is not required to search and apply to the assignment postings from our member companies.  Click on the links below to learn more.  To become a mystery shopper, click on the Search for Shopping Assignments line below, fill in the form and submit.  You will see shopping opportunities in your area and you apply based on those instructions.

MSPA-NA is a trade association and does not hire shoppers.  By becoming certified and a Shopper Member of MSPA-NA, you must still register with a Mystery Shopping Provider company to become a mystery shopper and begin applying for shopping assignments.

General Mystery Shopping FAQ
For All Shoppers


Advertiser Index

Customer Impact, LLC

Contact Us
© MSPA-NA. All rights reserved.  
Facebook   Twitter